How do I place an order?
Have you fallen in love with one or more pieces from our collection? Then the next step is very simple. Place the item or multiple items of your choice in the 'shopping cart' and when you have finished shopping, click on 'checkout' at the bottom of the screen.
You will then be guided step by step through the purchasing process. It is important that you enter the correct address details, because your package will be sent to that address. Therefore, please check carefully whether the information is correct, otherwise your package will not arrive. Do you have a different delivery or billing address? That's no problem, you can indicate this during the ordering process.
If you order from (Twe) Girls for the first time, you can create your own account or a guest account. The advantage of having your own account is that you can easily track the status of your orders, see your order history and update your account details yourself. You can also create and share a wish list when you are logged in.
Returns are easy via our returns portal .
More information about this can be found at the bottom of the page.
Can I also try on my order in the store?
Yes, that is certainly possible via our online reservation system and without costs. Moreover, you do not have to pay for your order in advance!
HOW DO YOU PROCEED?
You shop for the items you want to try on in our webshop. Are you unsure between 2 sizes? Just add them both to your cart!
You choose " try on in the store " as the delivery method and " I will try on in the store " as the payment method . This way you don't have to pay for your order in advance.
You will receive a confirmation email from us when your order is ready in 1 of our 2 stores. We will then hold the package aside for you for 7 days; so you can come by whenever it suits you.
You can then try on your order in the store. At the same time you can of course also try on other items from the store. Then you simply pay at the cash register.
This option has no purchase obligations.
Under ' Our stores ' you will find the address details of our 2 stores in Bruges.
What shipping options do you offer?
You can choose between 3 different delivery options. You can make this choice during checkout.
1. You can have your package delivered to your home or to another address, such as your work.
2. You can have your package delivered to a pickup shop or collection point near you. You can pick up your package here at a time that suits you, within the indicated working days.
3. You can pick up your order for free or try it on in one of our stores in Bruges ( Girls or Twee Girls ). If you choose this option, you do not have to pay in advance.
For the first 2 delivery options we work together with Bpost and DPD.
prices
Shipping to Belgium costs €4.5 (collection point) or €5.5 (home delivery) .
Shipping in Belgium above €100 euros is free !
Shipping to the Netherlands costs €5.95
More information about our shipping methods and rates can be found here .
IMPORTANT:
If you have a question or concern about your delivery, please contact us by email ( info@girlsbrugge.be) or telephone (+32 050 34 52 93 (girls) or +32 050 331661).
Can I also pick up my order in the store?
Yes, picking up your package in one of our 2 stores in Bruges is FREE, regardless of the purchase amount.
Choose " Pick up in store " as the delivery method .
When your package is ready in the store, you will receive a confirmation email, stating in which store the items are ready for you. We will then hold the package for you for 7 days; so you can come by whenever suits you.
Do you want to choose in which store you want to pick up the order? Please mention this in the order notes during the ordering process.
For more information, please refer to all the information in the footer of our webshop.
Here you will find the address details and opening hours of our 2 stores in Bruges
Can I return my order(s)?
Not 100% satisfied?
No problem with our money back guarantee.
After receiving your order, you have 14 days to return the item to us for a refund via our returns portal .
There are 2 methods to return your order(s):
-You send your return to us.
Return costs are involved.
-You bring the items to 1 of our 2 stores in Bruges.
There are of course no costs involved.
Returns are also easy via our returns portal https://tweegirls.shipping-portal.com
By entering your zip code and your tracking number/order number, you can register your order for return in a few steps.
During this process you can choose between the following options:
You have a prepaid return label created
In the returns portal you can choose the service point where you want to drop off your return. There is the option to do this without having to print.
The costs of this service are €5 for Belgium and €5.95 for the Netherlands (in the latter case, make sure you choose DPD RETURN) and include Track & Trace information.
You choose "return in store" (free)
You can return your items in one of our stores in Bruges . This is of course free of charge.
Important: refunds are always processed afterwards via the webshop, and not in the store.
You can always send an email to info@girlsbrugge once you have submitted the items, for smooth processing.
Read our transparent and complete returns policy here .
How much are the return costs?
You can create a prepaid return label via our returns portal .
Below you can see what costs are associated with this.
Returning to the store is of course free of charge.
These are our return costs:
Belgium: €5 (you can choose between Bpost or DPD)
Netherlands: €5.95 (here it is important that you choose DPD return, because a return via Bpost costs €6.95)
France: €9.95 (Si vous choisissez l'option DPD Return)
Luxembourg: €6.5 (Si vous choisissez l'option DPD Return)
Germany: €6.5 (Wenn Sich für die Option DPD entscheiden)
Denmark: €11.95
Other EU countries: contact us at info@girlsbrugge.be
Other countries: please contact us to get a quote. Everything is possible!
You do not have to pay this amount when returning the items. The cost of the return will be deducted from the return amount to be reimbursed.
It is possible to return several orders at once, but please state this clearly.
You can also opt for a postal service of your own choice (at your own expense). Please state this clearly and register your return in advance by emailing us.
This is our return address:
Girls
Egg market 8
8000 Bruges
info@girlsbrugge.be
0485680539
Please see all our returns policy here .
Can items that do not fit be returned to the store?
Yes! Through DROP OFF in one of our stores in Bruges:
Girls - Eiermarkt 8 - 8000 Bruges
Two Girls - Sint Jakobsstraat 61 - 8000 Bruges
There are of course no costs involved. View our location and opening hours here .
Follow these simple steps to return your item(s) through our stores:
Report your return request:
Go to our returns portal and fill in the necessary details. You can find all necessary information in your order confirmation, which you received from us by e-mail. The order number consists of 4 digits.
Go through the returns portal and choose the 'Return in Store' option. Is the 'Arrange Return' button not present? Then the period for reporting the return may have been exceeded. In that case, please contact us.
After this, you only have to drop off the items in 1 of our stores (of your choice). You can of course also have someone else do this.
To be sure, you can send us a confirmation email with your order number or the email address you used when ordering. Send an email to info@girlsbrugge.be
Please note: All refunds are always processed afterwards by our online administration. Not in the store itself.
After we have received your return, we will refund the refund amount within 10 days. We will also send you a confirmation email about this.
Please note that we are administratively required to arrange refunds via the same payment method you selected when placing your order (online banking, PayPal, credit card and/or gift card).
How long is the delivery time?
Delivery of your package within the Benelux normally takes place within 2-3 working days. Feel free to email us (info@girlsbrugge.be ) if you need the order quickly, so that we can do everything we can to deliver on time and inform you of any delays.
Deliveries to France and Germany are generally made within 2-4 working days.
During festive and sales periods it may take a little longer. Unforeseen circumstances beyond our control (strikes, extremely bad weather conditions, pandemic, etc.) can also cause your package to take a little longer to arrive.
If you have a question about your delivery, please contact us by email (info@girlsbrugge.be) or telephone (+32 50 33 16 61). We are happy to track your delivery for you and have access to the tracking systems of our carriers.
For more information, see customer service, under ' Shipping '.
What payment methods are there?
With us you can choose different payment options:
-Online banking (eg
-Bancontact/Mister Cash, iDEAL, Visa)
-Payment by bank transfer
-Paypal
Our partner Multisafepay guarantees 100% secure payment processing.
Once your payment has been completed, you can print proof of this and you will also receive a confirmation email. When paying via online banking, we can immediately see whether the payment has been successful and we will process your order immediately.
You can find everything about our payment options here .
Do you ship internationally?
Yes, you can shop these beauties from abroad too!
At the moment we ship to France, Germany, Denmark, The Netherlands & Luxembourg.
Would you like us to ship to another country than the ones listed above? No problem at all. Drop us a message and we'll get you a quote!
Here are the shipping costs for the different countries:
The Netherlands: €5.95
France: €6.95
Luxembourg: €7.95
Germany: €7.95
Denmark: €12.95
Can I return items?
Yes! We always hope that your purchase is completely to your liking, but we understand that sometimes things are not quite right. Our return policy states that after receiving your order you have 14 days to let us know that you wish to return an item for a refund.
You have several return options:
1. OUR RETURN PORTAL
You can receive a return label via OUR RETURN PORTAL (important - only applies to orders shipped via (any) carrier).
You do not have to pay when returning the items. The cost of this service will be deducted from the amount that's eligible for a refund.
The costs of this service:
Belgium: €5 (you can choose between Bpost or DPD)
The Netherlands: €5.95 (choose DPD Return, for a return with Bpost we charge €6.9)
France: €9.95 (Si vous choisissez l'option DPD Return)
Luxembourg: €6.5 (Si vous choisissez l'option DPD Return)
Germany: €6.5 (Wenn Sich für die Option DPD entscheiden)
Denmark: €11.95
Other EU countries: contact us at info@girlsbrugge.be
Important! Always choose for DPD return, as this is the cheapest option.
2. VIA A POSTAL SERVICE OF YOUR CHOICE
You can also return items to us VIA ANY POSTAL SERVICE OF YOUR CHOICE and at your own expense (which will likely be higher than our return label).
When you choose the option, please send an email to info@girlsbrugge.be so that we can register your return.
Our return address:
Girls
Egg market 8
8000 Bruges
Belgium
3. DROP-OFF IN STORE
You can physically return the items yourself to one of our 2 stores in Bruges .
In this case there are of course no costs involved.
Important: refunds are always administratively handled through the webshop, not in the store itself.
Is it safe to order online from you?
Certainly!
We guarantee lost shipments and also work with a secure payment environment and connection (SSL) from Multisafepay.
Multisafepay has many years of experience in providing secure and smooth online payment solutions and is at the top of multi-channel payment services. Multisafepay guarantees 100% secure payment processing, regardless of the payment method chosen for your order in our webshop.
Whether you use Bancontact/MisterCash, Visa, MasterCard or another payment method, the transaction always takes place via a site secured with various firewalls directly between Multisafepay and you, the buyer. Neither (Two) Girls nor third parties will see your card number or other information.
Multisafepay verifies, among other things, the validity of your card, card number and access rights of your credit card and notifies us when everything is in order and the payment will be made.
Can I cancel or change my order?
Yes, that is possible, only if we have not yet shipped your order. Once your order has been shipped, it is no longer possible to cancel or change it.
After receiving your order, it is of course possible to return your item(s).
To cancel or change your order, you can contact us via info@girlsbrugge.be
For urgent matters, you can call us so that we can put the order on hold for the time being.
Girls: 050 33 16 61
Two Girls: 050 34 52 93
I still have not received my order. What now?
If you have a question or concern about your delivery, please contact us by email (info@girlsbrugge.be)
We are happy to check where things went wrong and can follow up the delivery on your behalf with Bpost or DPD. This way we can quickly find out the status of the delivery of your package.
Have you received an item that you did not order? Or is the item damaged?
If you receive an item that is damaged or that you did not order, you can of course return it free of charge. In this case, you can request a return label from us by emailing info@girlsbrugge.be
In this case, we will do everything we can to correct our error as quickly as possible.
Is your size or favorite color sold out?
We always try to get our best-selling items back in stock, as much as possible.
If an item in the webshop is 'out of stock', you have the option to express your interest in the item via the 'Notify me when in stock' button. You can find this button on the page of the sold out item.
We will then send you an email as soon as the item is back in stock.
Items with "noos" in the title and our Mika Elles collection can be ordered on request in the size or color you want.
Email your reservation request to info@girlsbrugge.be and we'll see what we can do!
Can I try on the pieces that I see online in the store?
You can see on the page of each item which store it is in stock (see check store inventory)
Please note: Not all items listed in our webshop are displayed in the store. Moreover, our stock is very limited, and you sometimes have to be quick.
That is why it is possible to reserve the items you would like to try on via our webshop:
HOW DO YOU PROCEED?
You shop for the items you want to try on in our webshop. Are you unsure between 2 sizes? Just add them both to your cart!
You choose " try on in the store " as the delivery method and " I will try on in the store " as the payment method . This way you don't have to pay for your order in advance.
You will receive a confirmation email from us when your order is ready in 1 of our 2 stores. We will then hold your order aside for you for 7 days. You can always email us, if you don't get there on time, we will hold your order aside for a little longer.
From that moment on, you can come by during opening hours whenever it suits you to try on the items. When you visit, you can of course also try on other items from the store. Then you simply pay at the cash register.
This option is without purchase obligations and of course free.
Here you will find the address details and opening hours of our 2 stores.
Do you accept consumption vouchers in the store?
Yes! We accept all paper and electronic consumption vouchers in both stores.
In addition, we also accept Gift Voucher Bruges, Tickets Compliments from Edenred and the Gift Pass from Sodexo.
Here you will find an overview.
Can I organize a private shopping with you?
Are you looking for an original activity with colleagues, friends or family? Why not celebrate your birthday in an original way? Is it high time to catch up with friends, or will shopping with those children never happen again? (Two) Girls to the rescue!
Our store is available for private shopping parties, completely free ! Private shopping is possible on any day of your choice, before or after opening hours!
All information about this formula can be found here .
Are you open on Sundays?
We are always* open on Sundays.
For Girls: from 10:30 am to 6:30 pm
At Two Girls: from 2 p.m. to 6 p.m
* unless 25/12 or 1/1 falls on a Sunday
Are you open on public holidays?
At Girls we are open every day from 10:30 am to 6:30 pm, including public holidays.
Except for:
- 25th of December
- January 1st
At Twee Girls we are also open on public holidays, unless they fall on a Monday (the regular closing day of Twee Girls).
Follow us on social media to always be informed of our opening hours and days.
